Frequently Asked Questions
Everything you need to know about Mediflow USA home comfort products.
What is the standard shipping time for Mediflow USA orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the United States.
Do you offer a satisfaction guarantee on your pillows and bedding?
Yes, we offer a 30-day sleep trial. If you are not completely satisfied with your purchase, you can return it within 30 days for a full refund, minus shipping costs.
How do I care for my Mediflow waterbase pillow?
The outer cover is machine washable on a cold, gentle cycle. The inner waterbase bladder should be emptied and wiped down with a damp cloth; do not machine wash the inner component.
Are your products hypoallergenic?
Yes, our home comfort products are designed with hypoallergenic materials to ensure a safe and healthy sleeping environment for all users.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.